Frequently Asked Questions
Scheduling your pick up is merely a few clicks away on our Website. For bookings through app, just visit play store or App Store and search “The Laundry Machine” to download Android App. Click here to download it directly from Google Play. In case pick-up gets delayed due to unforeseen circumstances, our team will update you before-hand.
We are open from 06:00 AM to 10:00 PM for Services & Our Customer Care Center are open from 08:00 AM to 10: PM Call us, mail us to get in touch. We will be right back at your service.
We take 48 Hours for laundry and 72 hours for dry cleaning. But in case of an emergency, we can make special arrangements.
Our Minimum order value is Rs 250.
Payment shall be collected at the time of delivery of garments in case of Cash on Delivery (CoD) orders. You can also pay online through our App/ Website with many secure payment options.
Currently we are present in Gurugram & Jaipur
Be it a cold wash or antiseptic wash or adding of fabric conditioner, we have this all covered for you. You can also mention about any adamant stain and we can arrange special treatment for them. You just need to mention it to our pick up rider and he will write it down in the special instruction column in pick up receipt.
Our pick up riders have reusable laundry bags and you just need to instruct our rider to suitably about the segregation and rider will make two different lots for laundry & Dry-Cleaning of your clothes
Coupon Codes are available on our website or APP of all current discounts/Offers. Also, keep checking your inbox regularly for exciting offers.
We try our best to ensure that your clothes get delivered to you at the promised time. All wash, dry and fold orders will be returned in 24 hours. In case we’re overloaded, TAT shall be informed prior to pick-up the order.
Once you’re The Laundry Machine rider has dropped off your order, we do suggest some good practices for aftercare. Firstly, take a moment to check through your order to make sure you are satisfied with everything – The Laundry Machine offers a 24 hour Quality Guarantee so if you are unhappy with anything, you can get in contact with our support team who will look to resolve this for you. Feel free to give any packaging and hangers back to your driver. We can then look to recycle what we can and dispose of anything remaining rather than clogging up your house
Unfortunately, we can only deliver to the same address as where we collected. It’s something we are working on so you can have a truly flexible and customizable service. If for any reason, the above is not possible, please contact our Customer Care Executive who can look to assist.
You can view this in your main app screen in case there is an active order. When opening the app with a live order, you should be taken here automatically. In case you want to check your previous orders, please visit my order section.